Customer Support – Supermercato.co.uk

DELIVERY

Delivery Information
Our delivery charges to UK Mainland are tiered as follows:
Standard Delivery: about 2-3 working days (Mon-Fri)
£9.95 for orders below £19.99
£4.95 for orders between £20.00 to £30.00
£3.29 for orders between £30.01 to £49.99
FREE DELIVERY on orders over £50.00
Maximum weight for each order would be 30kg. Anything above this and you will be contacted with bulk shipment rates prior to order being processed.
Our delivery charges to Islands of Scotland, Highlands and Northern Ireland are as follows:
postcodes BT, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, IM, TR21-25
Standard Delivery is about 3-5 working days (Mon-Fri)
£20.5 for orders below £19.99
£20.5 for orders between £20.00 to £30.00
£14.45 for orders between £30.01 – £49.99
£7.85 on orders over £50.00
Maximum weight for each order would be 30kg. Anything above this and you will be contacted with bulk shipment rates prior to order being processed.
All customers can view the details and status of their orders online to see if their order has been confirmed, is in the progress of being prepared or dispatched. This information is available by logging into ‘My Account’. You will receive an email when your items have been dispatched with an update as to when you will receive your order.
If you believe your parcel has been lost in the post, please contact our Customer Services team or Courier company to investigate what has happened to your parcel.
Orders exceeding 30KG
If you exceed 30KG in any one purchase we will contact you to discuss our Bulk Shipment rates. If you have any questions on this prior to placing your order, please contact us now to arrange a call back.
Availability of product
If a product you have ordered is unavailable, we would NOT dispatch alternative product. You may instruct us to dispatch an alternative product by contacting our Customer Services team so we can advise you on the next step to take.

FAQ

How do I register an account?
– You don’t need an account before you order. Just put the item into the trolley, and when you checkout, an account would be created for you.
Are my Online Store transactions safe?
– Yes. Supermercato.co.uk takes the security of your details and your privacy very seriously, and we secure your details using industry-standard security and encryption techniques for safeguarding.
How can I contact Supermercato.co.uk?
– You are more than welcome to contact us through any of the following methods:
Phone us on +44 20 8638 8201
Email us at sales@supermercato.co.uk, customersupport@supermercato.co.uk, info@supermercato.co.uk

Refund Policy

100% Customer Satisfaction Guarantee :
We trust the quality and taste of our fresh food as much as we like them, and we believe that you’ll also like our quality and freshness. However, somehow if you are not fully satisfied with your order, please contact us, we offer a 100% refund guarantee as a part of our Customer First policy.

Refund Policy

Our policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If you would like to return a product, the product must reach us in 2 days.
To be eligible for a refund, you should send us proof of your dissatisfaction with our products such as an image. You can send this proof to customersupport@supermercato.co.uk.
To complete your return, we require a receipt or proof of purchase.
Once your refund request is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you cancel your order after the cut-off hour (18:00) on the day before your delivery date, there will be a 20% surcharge fee on your refund.
If you cancel your order on the delivery day, there will be a 25% surcharge fee on your refund.
Hardshell tropical fruits such as durian, jackfruit, soursop and breadfruit are not eligible for a refund.
Hardshell fruits such as watermelon and yellow melon are not eligible for a refund.
Live products such as lobster and crab are not eligible for a refund.
Voucher codes require their doubled amounts as the minimum spend limit.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@supermercato.co.uk

Premium Support: +44 20 8638 8201

DELIVERY

FAQ

Refund Policy

Refund Policy

Late or missing refunds

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Contact Info

Unit 1 Clonmel Road, Stirchley Birmingham B30 2BU

+44 20 8638 8201

Purchase@Supermercato.co.uk

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